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Shipping Timeline: We aim to process and ship all orders within 1-3 business days from the date of purchase. Shipping transit times within the USA typically range from 2 to 4 business days, depending on the destination.
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Return Policy: We offer a 30-day return policy on all purchases made from Galichina. If you are not satisfied with your order, you may return the item(s) within 30 days of the delivery date for a full refund. The item(s) must be in new condition, unused, and in its original packaging.
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Damaged Items: In the unfortunate event that your item arrives damaged, please contact us within 48 hours of receiving the order. We will arrange for a free return and issue a replacement or full refund, depending on your preference.
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Non-Damaged Returns: For non-damaged returns, the customer is responsible for the return shipping costs. A restocking fee of $5 per item will apply. Once we receive the returned item(s) and verify their condition, we will process your refund, excluding the original shipping charges.
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Return Process: To initiate a return, please contact our customer support team at [insert contact details]. We will provide you with further instructions and a return shipping label (for damaged items only). Please ensure that the item is securely packaged to prevent damage during transit.
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Refund Timeline: Refunds for eligible returns will be processed within 5-7 business days after receiving the returned item(s). Please note that the refund will be issued to the original payment method used during the purchase.
For any further questions or concerns, please feel free to contact our customer support team at info@galichina.mybigcommerce.com. Your satisfaction is our top priority, and we are committed to providing a seamless shopping experience for all our customers.